Installation, commissioning, servicing and repair of world-class laboratory, research and industrial equipment
Fanavari Pishrafteh Jahan Company as the exclusive representative of the world’s top brands and not working with miscellaneous, unproven suppliers, along with the supply of high-quality equipment and devices has provided the highest level of after sales services to our customers and provides accessories and consumables at the earliest possible time. Undoubtedly, providing such a level of customer service, wouldn’t be possible except in support of the international recognition of FPJ and Its powerful after sales service department, technically and the diversity of available spare parts. Also in order to better protect the customer rights and satisfaction, we have designed and established international standards ISO 10002:2012 and ISO 10002:2004 to monitor customer satisfaction and manage customer complaints.
After sales services department with experienced and trained experts in Asian and European companies, is ready to provide services to researchers and craftsmen. Since the most important purpose of the technical department and after sales services of FPJ, is responding to technical and professional needs of our valuable customers, experienced engineers of this department are always trying to not only meet customers’ implicit and explicit needs, but also proceed beyond their expectations as FPJ’s valuable assets.
Special services with the highest satisfaction level
Responsiveness and timely handling of requests at the shortest of FPJ has engendered trust.
Food & Drug Administration Laboratory, Shahid Beheshti University
M. Same'ei
FPJ's excellent technical cooperation and fast technical services and supports is awesome.
Alborz Tadbir Karan Company
M. Bahrami
High technical knowledge, appropriate & scientific manner of the FPJ technical experts in calibration of the instruments along with the essential guidance are perfect.
Alborz Balk Company
T. Ahmadi
Appropriate behavior, scientific information and customer service of FPJ technical experts are incredible.
Food and Drug Administration of the Islamic Republic of Iran
M. Ebrahimi
Responsibility, commitment to make the work done right and customer-oriented are FPJ's characteristics which are exemplary.
Atra Pharmaceutical Company
F. Poursalari
Talent, good knowledge and good manner of the FPJ's experts along with the availability of spare parts at the time is just a part of FPJ preference that can be mentioned.
Qashem Human Health Criteria and Standards Company
S. Kouchaki
Pursuing and accompaniment of FPJ's managers to solve the problem by assisting the polite and respectful staff is really exemplary.
Faculty of Pharmacy, Shahid Beheshti University
K. Tabib
The most prominent feature of Fanavari Pishrafteh Jahan Company is their availability and prompt access to the appropriate experts.
Iran Najoo Pharmaceutical Company
S. Farsimadan
A very strong and experienced team with worthy information and good attitude.
Behavar Chemical Company
M. Dousti
Good attitude, proper responsibility and technical knowledge of technical experts are one of the most important strengths of FPJ Company.
Islamic Azad University, Roudehen Branch
M. Barzegar
The biggest strength of FPJ is the well-timed response and collaboration of the FPJ's experts who have already established mutual cooperation.
Rouz Darou Pharmaceutical Company
S. Kamari
One of the most outstanding features of FPJ Company is, step by step customer training.
NanoAlvand Company
H. Shaghaghi
FPJ's being always online to answer the customers and fix software issues at the soonest is an advantage.
Danesh Pharmaceutical Development Company
M. Jafari
The after sales service and support of Fanavari Pishrafteh Jahan company are very strong.
Khorasan Razavi Rural Water and Wastewater Company
S. Kolahi
The extraordinary technical knowledge and the guidance receiving from FPJ experts is exceptional.
Nasr Pharmaceutical Company
S. Motahar
By the first call or written request to receive services, you can join our customer club and become our special customer through increased collaboration and enjoy the benefits of increasing your points in our customer club. In this section you can enjoy the following benefits:
- Through phone call with this department, your technical information will be at a maximum and you’ll be able to find appropriate solutions to deal with the system problems and prevent waste of time, energy and costs in simple situations.
- From installing and setting up instruments, teaching the application to maintenance, we will provide special pre-sales and post-sales services for you.
- With warehouse facilities, you won’t have to wait for the provision of general spare parts and in most cases, boards or specialized spare parts.
- Our people are ready 24 hours a day, 7 days a week, to provide major force services.
- Our hotline service for far cities and neighboring countries has enabled us to cut off distances and be one of the most popular specialized service department in chromatography systems and mass spectroscopy, molecular, and other special devices.
- Providing calibration services to FTIR, CE, LC/MS, HPLC, GC/MS, GC devices, polarimeter, refractometer, all kinds of viscometers and spectrophotometer
- Providing IQ, OQ and PQ services and calibration of CE, LC/MS, HPLC, GC/MS, GC devices.
- Annual support contracts
- Offering the best customer service at the highest quality
- Mind relief along with quick and easy customers’ access to repair and maintenance services
- Transparency and honesty to provide services and support the products offered in terms of customer satisfaction.
- Periodic repair and maintenance of devices
- Supply and procurement of spare parts as soon as possible during the warranty period and after-sales services
- Proper customer services and customer-orientation principle.
With our technical strategies and solutions and after sales services, like thousands of satisfied customers,
enjoy the speed and accuracy of chemical and microbial analysis.
Calibration & Validation
Troubleshooting
Specialized Training
Launch & Installation
Fanavari Pishrafteh Jahan Company after-sales service department with more than 18 years of experience in installing and running a laboratory, research and industrial equipment and online analyzers and providing laboratory installation services adhering to world standards, is ready to provide specialized consulting and installation services in the following areas:
- Installation of all kinds of analytical equipment used in different industries such as chromatography system, spectroscopy, atomic absorption, spectroscopy and etc.
- Installation of various research and laboratory equipment including viscometer, water purification system, densitometer, temperature, pressure, surface control systems, oven and incubator and etc.
- Installation of specialized equipment for quality control and pharmaceutical laboratories such as stability chamber and compartment, tablet testing equipment, densitometer, health safety analyzer and etc.
- Installation of all kinds of specialized equipment for industries and mines including coke, smoke, coal analysis equipment, calorimeter, and all laboratory and mining equipment
- Installation of all kinds of equipment used in water and wastewater treatment and health and microbial control devices
- Installation and monitoring of various industrial pilots
In FPJ, our team helps you install your required devices and equipment as soon as possible with accurate, fast and effective activities at all stages and benefit from exclusive customer club services in Fanavari Pishrafteh Jahan Company.
Benefits of installation services of laboratory, research, and industrial devices and equipment by experienced and trained experts in Fanavari Pishrafteh Jahan Company:
- High reliability
- Speed
- Customer club membership
- Costs reduction
- Time-saving
- High safety
Buying just the best laboratory, industrial and manufacturing equipment wouldn’t be enough and by incomplete device user training, not only the analysis results would be wrong, but also numerous difficulties are imposed to the customer.
Improper use of the device, in addition to reducing the device life and causing irreparable damages to the equipment, reduces the quality of the results and in most cases recording the results would face many problems. Improper training of the device, in some cases, even compromises the health and the lives of users.
On the other hand, proper use of the device along with the use of knowledge and skills turns all of the above into strengths and can be helpful to the organization. In this regard, Fanavari Pishrafteh Jahan Company education department in collaboration with experienced and trained personnel of after-sales services, provides specialized training and courses on how to use the device properly and effectively and through smart solutions, in addition to reducing the cost of adapting the device to the requirements of your lab, brings you accuracy and safety.
Fanavari Pishrafteh Jahan Company after-sales service department, with dedicated staff and advanced equipment and very fast troubleshooting services, minimizes the shutdown time of R&D unit’s devices and plays a very important part in terms of achieving scientific, industrial, research and production improvements through providing standard services in our beloved country.
Some of the services provided by the after-sales department in Fanavari Pishrafteh Jahan Company include:
- Quality assessment of all laboratory equipment (IQ, OQ, PQ) in the laboratory/factory.
- Installation, setup, testing and calibration of all kinds of laboratory, research and industrial equipment
- Offering a variety of laboratory control devices and equipment with calibration certificates
The company is also ready to provide all services related to the quality of specialized and general equipment by experienced experts of FPJ Company or the specialists of American, European and Asian reputable companies in your laboratory or factory. These services include the following certificates:
- Design Qualification (DQ): performing the design process (in case of products with an exclusive representative), providing quality documentation and presenting it to the customer.
- Installation Qualification (IQ): performing the installation process, providing quality documentation and presenting it to the customer.
- Operation Qualification (OQ): performing the process of checking device performance, training and calibration, providing quality documentation and presenting it to the customer
- Performance qualification (PQ): performing the process of verifying the device performance, providing quality documentation and presenting it to the customer.